About the Map Support category


#1

Ask questions, report bugs and issues to support.

Make sure to check out our guides to get started:
https://blog.foam.space/foam-map-user-guide-for-the-ethereum-mainnet-1e5be52e294f
https://mapguide.foam.space

I STILL NEED HELP
→ Check the User Guides above
→ Still can’t figure it out? Use the search bar to find any related threads on the topic
→ For general issues, make a Thread if you can’t find any answers, the Team will be here to help
→ For specific issues, please email support@foam.space with all the relevant details including but not limited to the Metamask Address, Transaction IDs and as much details as you can provide.


#2

#3

Frequently Asked Support Questions

  1. I have finished POU why does it still show “POU not Complete” ?
    https://mapguide.foam.space/initial-proof-of-use-period/what-does-pou-not-complete-mean

  2. I participated in the FOAM Token Sale with a non-Metamask wallet, what do I do now?
    If you participated with a Ledger or a Trezor, Metamask supports connecting those two.
    For other wallets like a paper wallet, check out this resource in our Help Center: https://mapguide.foam.space/initial-proof-of-use-period/pairing-a-secondary-non-metamask-address

  3. How do I claim my bonus or rewards?
    https://mapguide.foam.space/rewards/how-do-i-claim-my-bonus-or-reward

  4. Is the AJAXError still happening?
    We are currently running analytics to find out exactly why this is happening to some users.
    AJAXError when listing POIs Update

  5. I can’t withdraw my tokens from a POI
    FOAM Tokens can only be withdrawn once you have verified a point.
    https://mapguide.foam.space/adding-and-challenging-pois/how-does-a-new-point-of-interest-become-verified
    https://mapguide.foam.space/boosting-a-poi/how-do-i-withdraw-tokens-from-a-point-of-interest


#4

There are a few things you can do to help us out when you submit feedback on the FOAM Map or have a bug to report.

  • Screenshots with arrows and/or circles can be a great way to make clear what you are trying to explain.
  • If submitting a user interface bug/issue, it can be helpful if you include your operating system and the browser that you are using.
  • For user interface issues, it can also help to check the developer console for errors. This is done differently for different browsers and operating systems. See here if you are unsure how to access the developer console.
  • Use a concise and descriptive title. You can go in depth and give greater details in the text of your post.
  • Use the search function to make sure you are not submitting a duplicate bug or suggestion. If you find a thread on the same topic, reply there with more information or confirming the same issue.